Regional Head of Service

Driving Regional growth and operational excellence in the service and maintenance sector. Responsible for overseeing the performance and development of the regional Service Business Unit, ensuring safely the delivery of high-quality service operations, managing ongoing projects profitably, and cultivating long-term partnerships with key customers.

This role demands visionary leadership with a strong blend of technical expertise, financial acumen, and outstanding interpersonal skills to inspire a growing team, achieve business objectives, and strengthen FairWind’s reputation in the renewable energy market.

As a Regional Head of Service You will be responsible for several areas:

1. Leadership & People Management

• Provide leadership, guidance, and motivation to the regional Service team, fostering a culture of safety, collaboration, and excellence.
• Oversee the recruitment, training, and development of workers in the region to ensure a skilled and motivated workforce.
• Establish clear performance goals for team members and provide regular feedback to enhance individual and team performance.
• Champion employee engagement and retention initiatives, ensuring alignment with FairWind’s core values and culture.

2. Profit & Loss (P&L) Accountability

• Manage the P&L for all ongoing service and maintenance projects in the region, ensuring profitability and cost efficiency.
• Track and analyze financial metrics, identifying opportunities to improve revenue, reduce costs, and maximize profitability.
• Ensure projects are executed on time, within scope, and in compliance with FairWind’s quality standards
• Oversee resource allocation and project budgeting to optimize operational efficiency.

3.Customer Relationship Management

• Act as the primary point of contact for key customers in the region, fostering long-term relationships and ensuring customer satisfaction.
• Develop a deep understanding of customer needs and expectations to tailor service offerings and strengthen partnerships.
• Negotiate and oversee service contracts, ensuring alignment with FairWind’s business objectives.
• Identify and pursue opportunities for expanding the scope of services with existing customers.

4. Business Development & Strategic Planning

• Contribute to the development and execution of the regional strategy for the Service Business Unit, aligned with NCE and FairWind’s global goals.
• Monitor market trends, competitor activities, and customer demands to identify growth opportunities.
• Collaborate with Sales Department, other business units and stakeholders to leverage synergies and drive cross-functional success.
• Represent FairWind at industry events, conferences, and meetings to promote the company’s services and capabilities.

5. Operational Excellence & Safety Compliance

• Ensure adherence to all safety regulations and industry standards, maintaining a zero-incident workplace culture.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Implement and monitor KPIs to track operational performance and identify areas for improvement.
• Oversee compliance with legal and regulatory requirements across all regional operations.

The Regional Head of Service plays a pivotal role in balancing technical, financial, and interpersonal responsibilities. The following  skills are essential to succeed in this role:

Education & Experience

• Bachelor’s or Master’s degree in Engineering, Business Administration, or a related field.
• Minimum of 7-10 years of experience in service and maintenance operations, preferably within the renewable energy or wind power sector.
• Proven experience in managing P&L responsibilities and driving profitability.
• Strong background in customer relationship management and business development.
• Excellent leadership and people management skills with a focus on team development and engagement.
• Strong financial acumen, with the ability to analyze data, manage budgets, and deliver results.
• Exceptional communication and negotiation skills to build lasting customer relationships.
• Strategic thinker with the ability to align operational decisions with long-term business goals.
• Deep understanding of safety and quality standards in the renewable energy sector, with focus on Service Activities.

 Other Requirements

• Willingness to travel frequently within the NCE region and occasionally internationally.
• Fluency in English (additional languages spoken in the NCE region are a plus)
• Fluency in German (additional languages spoken in the NCE region are a plus).